Managing Conflicts

Type
Online (15 hours + 15 hours Team project work)
In-Class (5 days)

Audience
Middle, Senior and Executive Management

Course Objectives
Enable participants to:
 Understand the negative impact conflicts have in a workplace
 Identify the causes of conflicts at the present workplace
 Assess one’s own style of managing conflict
 Manage conflicting situations effectively and proactively
 Build self-confidence in communicating calmly and assertively

Course Contents
 Introduction to Conflict Management and its Importance
 Causes and Consequences of Conflicts
 Conflict Risk Assessment
 Handling Conflicts
 Appreciating Behavioral Styles / Deal with Uncomfortable Feelings
 Define a Difficult Person / Understand the Roles People Play
 Turn Arguments into Discussions to defuse blame
 Practice Active Listening and Respond
 Achieve a Different Outcome
 Deliver Bad News
 Feed the Solution Not the Problem
 Create Win-Win: Achieving Resolution

Date

27 Sep 2021 - 01 Oct 2021

More Info

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Location

ACI Africa Virtual Class - 15 hrs
Euro 500 / participant
Category
ACI Africa

Organizer

ACI Africa
Phone
+2305278262
Email
aci.africa@aci-africa.aero
Website
https://www.aci-africa.aero/