Africa Aerodrome Certification Assistance Programme

ACI Africa is actively engaged in shaping the strategies and initiatives aimed at enhancing customer experience within African airports. Customer satisfaction plays an important role in the success of airports and the broader experience in the aviation industry. ACI Africa fosters training and capacity-building programs for airport staff to ensure a high standard of service delivery. By offering Customer Experience trainings, ACI Africa contributes to a skilled and customer-focused workforce that directly impacts passenger experience at all levels.