ACI Afrique participe activement à l’élaboration des stratégies et des initiatives visant à améliorer l’expérience des clients dans les aéroports africains. La satisfaction des clients joue un rôle important dans le succès des aéroports et dans l’expérience générale de l’industrie de l’aviation. ACI Afrique encourage les programmes de formation et de renforcement des capacités pour le personnel des aéroports afin de garantir un niveau élevé de prestation de services. En proposant des formations sur l’expérience client, ACI Afrique contribue à former une main-d’œuvre qualifiée et orientée vers le client, ce qui a un impact direct sur l’expérience des passagers à tous les niveaux.
Formations à venir de l’ACI Afrique
No training courses planned for the moment.
Liste des Formations
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Accommodating Passengers with Disabilities (APD) Workshop
Language:English
Duration:3 days
Format:
On Site
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Customer Service Excellence: Elevating the Passenger Experience
Language:English
Duration:5 days
Format:
On Site
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Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results
Language:English
Duration:5 days
Format:
Virtual Class
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Implementing Branded Customer Service Programmes at Airports
Language:English
Duration:5 days
Format:
On Site
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Managing Service Quality at Airports
Language:English
Duration:3 days
Format:
Virtual Class
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Passenger Experience – A key success factor for airports
Language:English
Duration:5 days
Format:
Virtual Class On Site
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Passenger Experience Management
Language:English
Duration:5 days
Format:
Virtual Class
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Passengers with Reduced Mobility (PRM) Workshop
Language:English
Duration:3 days
Format:
On Site
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Security and Facilitation
Language:English
Duration:5 days
Format:
Virtual Class