ACI Africa is actively engaged in shaping the strategies and initiatives aimed at enhancing customer experience within African airports. Customer satisfaction plays an important role in the success of airports and the broader experience in the aviation industry. ACI Africa fosters training and capacity-building programs for airport staff to ensure a high standard of service delivery. By offering Customer Experience trainings, ACI Africa contributes to a skilled and customer-focused workforce that directly impacts passenger experience at all levels.
ACI Africa Upcoming Courses
No training courses planned for the moment.
List of all Courses
Accommodating Passengers with Disabilities (APD) Workshop
Language:English
Duration:3 days
Format:
On Site
Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results
Language:English
Duration:5 days
Format:
Virtual Class
Implementing Branded Customer Service Programmes at Airports
Language:English
Duration:5 days
Format:
On Site
Managing Service Quality at Airports
Language:English
Duration:3 days
Format:
Virtual Class
Passenger Experience – A key success factor for airports post-Covid-19
Language:English
Duration:5 days
Format:
Virtual Class On Site
Passenger Experience Management
Language:English
Duration:5 days
Format:
Virtual Class
Passengers with Reduced Mobility (PRM) Workshop
Language:English
Duration:3 days
Format:
On Site
Security and Facilitation
Language:English
Duration:5 days
Format:
Virtual Class