World Programs

Airport Service Quality (ASQ)

Recognizing the World’s Best Airports in Customer Experience

The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ Departures and ASQ Arrivals surveys. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.

Since its creation in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark with more than 380 airports participating across 90 countries. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Departures Survey and the ASQ Arrivals Survey, as the global standard for measuring passenger satisfaction.

ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport.

The ASQ program provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services.

Making your airport more competitive is good business, and increasing passenger satisfaction will provide you the necessary edge over your competition.

ACI Africa strongly encourages African airports to participate in the ASQ program. For more information, kindly contact ACI Africa at:

Learn more about ASQ: