By Dimitri Coll, Vice President, Airport Customer Experience and Tim Canada, VP, Business Solutions, Tatvam Passenger experience and why it matters A growing number of airport executives are alerted to the fact that measuring passenger […]
The post Small Steps to Success: Improving Passenger Experience with Complimentary Data Collection appeared first on ACI Insights.
African airlines caught in Ukraine turbulence The East African
Nigerian airports: NCAA raises alarm over poor infrastructure, insecurity Daily Post Nigeria
Can you imagine airports becoming the customer experience standard? What if leaders from other industries, companies like Amazon, Zappos, or Disney were looking at airports for best practices, and visiting airports to learn from the […]
The post What Comes First: Customer or Employee Experience? appeared first on ACI Insights.
Thomas Romig, Vice President, Safety, Security, and Operations at ACI World, outlines the devastating effect the pandemic has had on aviation’s workforce and ways to tackle the issue.
The International Air Transport Association has welcomed progress by states towards a long-term aspirational goal of net-zero aviation carbon emissions by 2050.
Monkeypox declared a global health emergency Youthistaan
Africa's free trade area offers promise for cities – but only if there's investment Down To Earth Magazine