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Embarking on a Novel Study of Value Creation by Airport Groups

Global airport groups is a topic of growing importance and increasing interest for the wider aviation community and as such a dedicated pre-conference workshop will take place at the upcoming ACI LAC/World Annual General Assembly, […]

The post Embarking on a Novel Study of Value Creation by Airport Groups appeared first on ACI Insights.

Embarking on a Novel Study of Value Creation by Airport Groups2021-11-03T18:43:56+01:00

Airport Customer Experience Accreditation for a Better Airport Ecosystem

By Chad Byungwook Kang, ASQ Manager, Customer Experience, ACI World and Yoona Kwon, ASQ Manager, Customer Experience, ACI World Customer experience that meets and exceeds passenger expectations has the power to impact airports’ profit and […]

The post Airport Customer Experience Accreditation for a Better Airport Ecosystem appeared first on ACI Insights.

Airport Customer Experience Accreditation for a Better Airport Ecosystem2021-10-30T03:13:08+01:00
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